Privacy policy

This Privacy Policy describes how Playlist Prints (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from playlistprints.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect (and have collected over the past 12 months) personal information from a variety of sources. The information we collect depends on how you interact with us.

We use your information to:

  • Provide and operate the Services
  • Process payments and fulfill orders
  • Communicate with you about orders and customer support requests
  • Improve our Site and customer experience
  • Detect and prevent fraud, abuse, or security incidents
  • Send marketing communications (where permitted and based on your choices)
  • Comply with legal obligations and enforce our policies

What Personal Information We Collect

Information You Provide Directly

When you use our Services, you may provide information such as:

  • Contact details (name, email, phone number, shipping/billing address)
  • Order information (items purchased, order history, payment confirmation)
  • Account information (if you create an account)
  • Customer support communications (information you include when contacting us)

You may choose not to provide certain information, but that may limit your ability to use some features (like checkout or customer support help).

Information We Collect Automatically (Cookies & Usage Data)

We automatically collect certain information about your interaction with the Services (“Usage Data”). This may include:

  • device and browser information
  • IP address and network connection info
  • pages viewed, time spent, clicks, and cart activity

We use cookies, pixels, and similar technologies (“Cookies”) to help power the Site, remember preferences, run analytics, and support advertising.

For information about Shopify-related cookies, see Shopify’s cookie information here: https://www.shopify.com/legal/cookies

Information We Receive from Third Parties

We may receive information from third parties that help us provide the Services, such as:

  • Shopify, which hosts our store
  • Payment processors, which handle payments (we do not store full payment card details)
  • Shipping/fulfillment partners and service providers that help deliver orders
  • Analytics and advertising partners that help us measure performance and show relevant ads

Any information we receive from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use personal information to:

  • process payments
  • fulfill and deliver orders
  • send order confirmations, shipping updates, and other transactional messages
  • provide customer support

Marketing and Advertising

We may use personal information to:

  • send promotional communications (email, where you’ve opted in or where permitted)
  • show you relevant ads and measure ad performance
  • better tailor the Services and content

You can opt out of marketing emails at any time using the unsubscribe link in our emails.

Security and Fraud Prevention

We use personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity and to protect the Services.

Communicating With You

We use your information to respond to messages, provide support, and improve our Services.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, including:

  • Service providers who work on our behalf (payment processing, shipping/fulfillment, analytics, IT, customer support tools)
  • Shopify and related tools used to operate our store
  • Advertising/marketing partners (for marketing and performance measurement)
  • Legal and compliance disclosures when required by law, subpoena, or to protect our rights and users
  • Business transfers (e.g., merger, acquisition, bankruptcy) where allowed by law

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you post reviews or other content in public areas of the Site, that content is public and accessible by anyone. We are not responsible for the privacy or security of information you choose to make public.

Third-Party Links

Our Site may link to third-party websites or services. We are not responsible for the privacy practices of third parties. We recommend reviewing their policies before providing personal information.

Children’s Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us to request deletion.

Security and Retention

No security measures are perfect, and we cannot guarantee absolute security. We retain personal information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as:

  • access/know what we collect
  • request deletion
  • request correction
  • request portability
  • restrict certain processing
  • withdraw consent (where applicable)
  • opt out of marketing emails

To exercise these rights, contact us at support@playlistprints.com. We may need to verify your identity before responding.

International Users

Our Services are operated in the United States, and your information may be processed and stored in the United States or other locations where our service providers operate.

Contact

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: support@playlistprints.com

Last updated: 2/20/2026